okgeme Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the okgeme website, mobile interface, and all related services (collectively, the "Platform"). By accessing or using any part of the Platform, you unconditionally accept these Terms. This agreement is effective from the moment you create an okgeme account or, where applicable, from the moment you first access the Platform without an account.

okgeme reserves the right to update or modify these Terms at any time without prior notice beyond publication of the updated version on the Platform. It is your responsibility to review the Terms periodically. Continued use of okgeme after any amendment constitutes your acceptance of the revised Terms. The date shown in the "Effective Date" field in the hero section of this page reflects the most recent update.

These Terms should be read in conjunction with the Privacy Policy and the Responsible Gaming Policy, both of which are incorporated into this agreement by reference.

To be eligible to register and use the okgeme Platform, you must satisfy all of the following conditions at all times:

• You must be at least 21 years of age. This is the minimum legal age for casino-style gambling in the Philippines, as prescribed under PAGCOR's regulatory framework. No exceptions apply.
• You must be a natural person (individual) — corporate entities, partnerships, and organizations may not register personal player accounts.
• You must not be a resident of, or accessing the Platform from, a jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, director, or officer of okgeme, or an immediate family member of such a person.
• You must not be self-excluded from any gambling platform, including okgeme's own self-exclusion list. If you have previously self-excluded, you must not attempt to re-register until the exclusion period has fully elapsed and formal reinstatement has been completed.
• You must have full legal capacity to enter into binding contracts under Philippine law.

Each person may hold only one (1) active okgeme account. The creation of multiple accounts by a single individual — whether using different names, mobile numbers, email addresses, or payment methods — is strictly prohibited and constitutes grounds for permanent account termination and forfeiture of all balances.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, Philippine mobile number, and preferred payment method. okgeme reserves the right to request supporting documentation — such as a government-issued ID (SSS, PhilSys, passport, or driver's license) — to verify the information you have provided at any point during your account's lifetime.

You are solely responsible for:

• Maintaining the confidentiality of your okgeme username and password.
• Restricting access to your device so that unauthorized parties cannot access your account.
• All activities, bets, deposits, and withdrawals made under your account, whether or not authorized by you.

If you suspect that your account has been accessed without your authorization, you must notify okgeme support immediately at [email protected]. okgeme will not be liable for losses resulting from unauthorized access caused by your failure to maintain the security of your login credentials.

okgeme will never ask for your password via email, live chat, or telephone. Any communication requesting your password should be treated as fraudulent and reported immediately.

All financial transactions on the okgeme Platform are denominated exclusively in Philippine Peso (₱). There is no currency conversion, no foreign exchange fee, and no minimum currency threshold beyond the stated deposit and withdrawal limits applicable to each payment method.

Accepted deposit methods:

• GCash (Philippine e-wallet — instant processing)
• PayMaya / Maya (Philippine e-wallet — instant processing)
• BPI Online Banking
• BDO Online Banking
• Metrobank Online Banking

Deposits are credited to your okgeme balance upon confirmation from the payment processor. Processing times may vary depending on your bank or e-wallet provider, but GCash and PayMaya deposits are typically reflected within seconds. okgeme is not responsible for delays caused by third-party payment processors.

Withdrawal requests are subject to identity verification. Your withdrawal must be directed to the same payment method used for your most recent deposit. okgeme reserves the right to request additional verification documents before processing any withdrawal. Withdrawal processing times will be communicated during the request process and may vary by payment method.

okgeme does not accept third-party payments. Deposits made from a payment account not registered in your own name will be reversed, and the account may be suspended pending investigation. Similarly, withdrawals will only be issued to accounts or wallets registered under your verified legal name.

okgeme may, from time to time, offer bonuses, free bets, reload promotions, and other incentives to new and existing players. All promotions are subject to specific terms published at the time the promotion is offered. In the event of any conflict between a promotion's specific terms and these general Terms & Conditions, the promotion-specific terms shall prevail.

General conditions applicable to all okgeme promotions unless otherwise stated:

1. Each promotion is limited to one claim per person, household, device, and IP address.
2. Bonus funds must be wagered the stated number of times before a withdrawal can be requested against that balance.
3. Certain game types — particularly low-volatility slots or specific table games — may contribute at a reduced rate (or not at all) toward wagering requirements. Game contribution rates will be specified per promotion.
4. okgeme reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice.
5. Any evidence of bonus abuse — including but not limited to multi-accounting, coordinated low-risk betting to clear wagering requirements, or exploiting promotional terms in a manner inconsistent with good faith play — will result in the forfeiture of all bonus balances and may result in account suspension.
6. Bonuses are non-transferable and have no cash value until wagering requirements are fully met.

All games available on the okgeme Platform — including JILI slots, PG Soft and Pragmatic Play titles, live casino (baccarat, roulette, blackjack, Sic Bo), online sabong, bingo, Mines Gold, and sports betting — are governed by the individual game rules provided within the game interface or on the relevant game information page.

In the case of sports betting (PBA, NBA, UFC, international football, and other markets), okgeme reserves the right to void any bet in the following circumstances:

• The event is cancelled, postponed, or suspended and does not resume within a period determined by okgeme.
• An obvious pricing or data error results in manifestly incorrect odds being offered.
• There is credible evidence of match-fixing or manipulation of the event in question.
• The bet was placed after the event or the relevant in-play period had already concluded, due to a data feed delay.

okgeme's decision in respect of any disputed bet outcome is final, provided that such decision is made in good faith and in accordance with the applicable game or sport rules. All Random Number Generator (RNG) outcomes in slot games and electronic table games are governed by certified RNG systems. okgeme does not manipulate game outcomes.

Bets placed using funds derived from fraudulent activity or in breach of these Terms will be voided regardless of outcome, and any winnings associated with such bets will be forfeited.

The following conduct is strictly prohibited on the okgeme Platform. Violation of any item in this clause may result in immediate account suspension, permanent termination, forfeiture of all balances, and referral to Philippine law enforcement authorities:

• Multi-accounting: Creating or operating more than one okgeme account.
• Identity fraud: Registering with false personal information or impersonating another person.
• Money laundering: Using okgeme to deposit, conceal, or transfer funds derived from illegal activity.
• Collusion: Coordinating with other players to gain an unfair advantage in poker, live casino, or any other multi-player game.
• Automated play: Using bots, scripts, macros, or any software that automates gameplay or betting decisions.
• Exploit abuse: Deliberately exploiting software bugs, glitches, or errors for financial gain. Any winnings derived from such exploitation will be voided.
• Match-fixing: Any involvement in, or betting in connection with, the manipulation of sporting events.
• Chargeback fraud: Initiating unauthorized chargebacks or payment reversals with your bank or e-wallet provider after using the deposited funds on the Platform.
• Underage gambling: Allowing, facilitating, or participating in gambling by any person under 21 years of age.

All content on the okgeme Platform — including but not limited to the okgeme name, logo, trade dress, game graphics, software, text, images, video, audio, and the overall look and feel of the Platform — is the exclusive intellectual property of okgeme or its licensed third-party content providers, and is protected under applicable Philippine and international intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial gaming purposes. This license does not permit you to:

• Copy, reproduce, modify, adapt, or create derivative works from any Platform content.
• Distribute, sell, sublicense, or commercially exploit any content from the Platform.
• Frame, scrape, or use any automated tool to extract data from the Platform.
• Remove or alter any copyright, trademark, or other proprietary notices on the Platform.

Any unauthorized use of okgeme's intellectual property will be pursued to the fullest extent permitted under Philippine law and applicable international treaties.

To the maximum extent permitted by applicable Philippine law, okgeme shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the Platform — including but not limited to loss of winnings, loss of data, loss of goodwill, or interruption of service.

okgeme does not warrant that the Platform will be uninterrupted, error-free, or entirely secure. The Platform is provided on an "as is" and "as available" basis. Scheduled maintenance, emergency downtime, or external technical failures may temporarily affect Platform availability. okgeme will endeavor to provide advance notice of scheduled maintenance where possible.

okgeme is not responsible for any losses arising from:

• Delays or errors caused by third-party payment processors (GCash, PayMaya, BPI, BDO, Metrobank).
• Failure of your internet connection or mobile data during gameplay or a transaction.
• Unauthorized access to your account resulting from your failure to maintain credential security.
• Decisions made based on information that was inaccurate at the time of display due to data feed errors.

Nothing in these Terms shall operate to exclude or limit okgeme's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

okgeme collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By creating an okgeme account, you consent to the collection and use of your personal information as described in that policy.

okgeme complies with the Republic Act No. 10173 — the Data Privacy Act of 2012 — as administered by the National Privacy Commission of the Philippines. Your personal data will not be sold to third parties. It may be shared with payment processors, identity verification providers, and regulatory authorities only as required for the operation of the Platform and compliance with applicable law.

All data transmitted between your device and the okgeme Platform is protected using 256-bit SSL encryption, the same standard used by Philippine banks and financial institutions for internet banking. Passwords are stored as one-way cryptographic hashes — they cannot be recovered or read by okgeme staff.

okgeme is committed to providing a safe gaming environment for all Philippine players. We recognize that for a small percentage of players, gambling can become problematic. The following responsible gaming tools are available to all okgeme account holders:

• Deposit Limits: Set daily, weekly, or monthly deposit caps directly from your account dashboard.
• Session Time Reminders: Configure alerts that notify you when you have been playing continuously for a set duration.
• Cool-Off Periods: Temporarily restrict access to your account for a defined period (24 hours to 6 weeks).
• Self-Exclusion: Permanently or semi-permanently exclude yourself from the Platform. During an active self-exclusion period, no new account may be created under your identity.

These tools are accessible without requiring you to contact customer support — they are built directly into your account settings. okgeme also strongly encourages any player who believes they may have a gambling problem to seek help from appropriate support organizations.

okgeme reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, okgeme will update the effective date displayed on this page and, where practicable, notify registered users via the contact information held on their account.

It is your responsibility to review this page periodically to stay informed of any changes. Your continued use of the Platform following the publication of any amendment constitutes your acceptance of the updated Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure by contacting our support team.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, claim, or controversy arising out of or in connection with these Terms or your use of the okgeme Platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute with okgeme informally by contacting our support team at [email protected]. okgeme will make reasonable efforts to resolve the dispute within thirty (30) calendar days of receiving your written complaint.

okgeme operates in compliance with the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). Complaints that cannot be resolved through our internal process may be escalated to the appropriate PAGCOR regulatory channel.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of the okgeme Platform, our support team is available 24 hours a day, 7 days a week — including Philippine public holidays.

• Email (plain text — not a link): [email protected]
• Support Hours: 24 hours · 7 days a week
• Languages: English and Filipino
• Response Time: Our team aims to respond to all email inquiries within 24 hours.

For account-specific issues such as login problems, deposit delays, or withdrawal queries, please ensure you include your registered mobile number and a description of the issue when contacting support. Do not include your password in any support communication.